Applying Assessment and Development to the Board

Regular, structured introspection is essential to governance

Nonprofit boards typically are comprised of many successful leaders from for-profit or related entities. This isn’t surprising since these individuals often are best suited to help organizations leverage wealth and community connections.

What is somewhat surprising, however, is that although high levels of efficiencies and accomplishment are considered trademarks of for-profit business, many for-profit leaders do not bring a culture of strategic planning and structured accountability with them when they join a nonprofit board.

Since the for-profit and nonprofit sectors have distinct cultures, this may be understandable. Nevertheless, this issue deserves scrutiny in order to draw upon the strengths of both cultures and maximize organizations’ contributions to their communities.

Opportunity for Improvement

Lester Salamon, author of The State of Nonprofit America, paints a rather dark picture of the quality of many nonprofit boards. A modest study by the University of Notre Dame’s Nonprofit Professional Development unit of the Mendoza College of Business supports Salamon’s assessment

In light of these trends, this article is an invitation for trustees to develop policies of self-assessment for the whole board and for all individual trustees.

Does your board annually conduct a self-assessment?

Do your board directors engage in professional development and education activities?

Respond anonymously in a quick online survey. Then, view others' responses.

 

Trustees routinely support assessment and professional development activities within their organizations.

They are accustomed to assessing the functioning of programs and finances through specific reviews, operational audits, CEO evaluations, regular budget reports, and formal program evaluations. They also support staff development through policies that encourage conference attendance, membership in associations like the Alliance for Children and Families, personal enrichment programs, and good supervision.

However, nonprofit boards too seldom apply these evaluative and developmental activities to themselves, whether in assessing the quality of their group decision making, or with respect to their individual deportment, contribution, and participation.

Group Board Assessment

Board assessment begins, as all assessments must, with a statement of expectations and goals. These should be spelled out in the board’s procedural manual, which outlines the overall responsibilities of the board, and in a job description statement, which details what’s expected of individual directors. Boards should assess and review the key functions described in these documents on an annual basis.

What follows is a list of common priority roles and responsibilities, along with key questions designed to guide the interrogative process:

Individual Board Assessment

Similarly, the board needs to regularly evaluate each member.

 

RESOURCES FOR SELF-ASSESSMENT

A variety of tools are available to assist nonprofit human service boards with their annual assessment activities. We recommend:

  • requesting assistance from the Alliance Severson Center to determine which tools are most frequently requested by Alliance and United Neighborhood Centers of America members;
     
  • using the bulleted questions found in this article;
     
  • referring to Peter Drucker’s suggestions in How to Assess Your Nonprofit Organization With Peter Drucker’s Five Most Important Questions and The Five Most Important Questions You Will Ever Ask About Your Organization, both available through amazon.com.

This process can begin with a self-assessment and then move to a collective discussion. Think of it as akin to college and professional athletes watching game films. Each player begins with a self-commentary, and then other players contribute suggestions for the good of the team.

Both types of assessments are vital to strong governance. First, the assessment itself leads to improved performance. Second, and more subtly, the awareness that individual and group functioning will be assessed leads to better quality as the board carries out its business.

Board Development

Related to, and often taking place soon after the board assessment is complete, is board development.

Often a board will conclude its internal assessment with the design and implementation of a development plan for itself. This can involve a half-day event designed to improve areas of weaknesses that were identified during the assessment process. There should be a retreat event like this every year.

Similarly, for trustees, there should be individual development activities around board position and roles. An example plan may involve letting each trustee select something of professional interest to research or pursue academically, and then asking each trustee to report his or her findings. The report empowers all trustees to gain increased knowledge and competency in support of the organization’s mission and services.

It was Socrates who said, “The unexamined life is not worth living.” Similarly, for nonprofit boards, the unexamined board is not worth having. 

Thomas J. Harvey, MSW, is director of the Master of Nonprofit Administration Program at the University of Notre Dame’s Mendoza College of Business. During his 40-year career, he has led local and national organizations committed to confronting the challenges of poverty, discrimination, and access to health care and human services. He is former senior vice president of the Alliance, and he served as president and CEO of Catholic Charities USA. In 2002, he helped found the Alliance’s Executive Leadership Institute. He has been named as one of the 50 pioneers within the field of social work during the past 50 years by the Council on Social Work Education.

John Tropman, Ph.D., is professor and associate dean for faculty affairs at the University of Michigan School of Social Work. He’s also an adjunct professor at the university’s Ross School of Business. His research focuses on the organizational elements that create high-performing human service organizations, which has resulted in numerous articles and more than 20 books. As a consultant, he works with both individuals and organizations. He’s also a member of the faculty for the Alliance’s Executive Leadership Institute.

 

 

 View the archive of On Board with Nonprofit Governance columns.

HT Column

Data Supports Need for Strengthening Development, Education of Nonprofit Boards

The University of Notre Dame’s Nonprofit Professional Development unit of the Mendoza College of Business annually offers executive business education to more than 400 CEOs and other senior managers from some of the nation’s best-known nonprofit service providers.

Prior to each new executive education session, Notre Dame surveys the executives on how they rate the quality of their nonprofit boards. (Take a similar survey.) After two years of such surveying, a pattern is emerging:

  • Senior managers rate their boards at a 7.1 level on a scale of 1 to 10, with 10 being the best. In academic terms, this is a 71 percent, or a barely passing grade. It hardly indicates best practice.
     
  • Almost all participants indicate their boards have a policy limiting terms of service for trustees, as well as for officers. Yet, these same managers report that the policy is not observed by 20 percent of the boards. Similar inconsistencies surfaced in the basic function of annually evaluating the executive director.
     
  • Only 47 percent of participants indicate their boards use an annual self-assessment tool to evaluate their own performance as trustees.

This data reveals several interesting trends that support the need for strengthening the development of nonprofit boards.

Your Turn

This survey is a companion to the On Board column from Issue 1 – 2011.

Questions marked with a red asterisk are required. A link to view survey results will appear once you submit your responses.

To submit responses to the column authors, offer your comments, or suggest future column topics, complete this electronic form.

Results: Your Turn

Does your board annually conduct a self-assessment?

  • Yes  No Responses
  • No No Responses

If so, what have been some of the noteworthy outcomes?

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Do your board directors engage in professional development and education activities?

  • Yes No Responses
  • No No Responses

If so, what type of activities does the board participate in?

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